Refund Policy

Thank you for your purchase. Please see our refund policy below.
  
REFUND POLICY
After purchasing one of our evaluations, you will receive an email with the account log in credentials to your trading platform.  

Refunds after successful completion of Evaluations:
Upon successful completion of Phase 2 on the Aggressive challenge, the trader will be promoted to a funded account. A refund for the full price of the evaluation is given to the customer upon completion of the 2-phase evaluation and successful funding. The refund will be processed at the time of the traders first withdrawal.

Purchase made with Digistore24 
Consumers are entitled to the following right of withdrawal when acting as buyer:
You have the right to withdraw from this contract within 30 days without stating any reasons.
The withdrawal period amounts to 30 days from the date on which you, or a third party you
have nominated and who is not the carrier, took possession of the goods. In the case of a
contract for multiple products that you ordered as part of a single order but that were delivered
separately, the period commences the day on which you, or a third party you have nominated
and who is not the carrier, took possession of the item delivered last.

In order to exercise your right of withdrawal, you must inform us (Digistore24 Inc., 360 Central
Avenue, Suite 800, St. Petersburg, FL 33701, United States, fax: - , email:
helpdesk@digistore24.com) of your decision to withdraw from this contract by means of a clear
declaration (e.g. in a letter sent by mail, fax or email). You may use the attached sample
withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is
sufficient to send the notification stating that you wish to exercise the right of withdrawal before
the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments which we have received
from you, including delivery costs (except for additional costs resulting from choosing a type of
delivery other than the most favorable standard delivery offered by us), without delay and no
later than fourteen days from the date of receipt of your notice of withdrawal from this contract.
For this refund, we will use the same means of payment which you used for the original
transaction unless otherwise expressly agreed with you; we will not charge you any fees for
this refund in any case.

We may refuse to issue a refund until we have received the goods or until you have provided
proof that you have returned the goods – whichever occurs earlier.

The goods need to be sent back to us immediately, in any case within 30 days after you have
informed us about the withdrawal of the contract. The deadline is secured if you ship the goods
within those 30 days. You will bear the direct costs of return of goods.
You must pay for any deterioration of the goods only if such deterioration was caused by
handling them beyond what was necessary for examining the quality, features, and functioning
of the goods.

Note:
There is no right of withdrawal (i) in the case of distance contracts for the supply of goods that
are not prefabricated and for which individual selection or specification by the consumer is
decisive for their production or that are clearly tailored to the personal needs of the consumer,
(ii) for the supply of magazines, newspapers, or journals with the exception of subscription
contracts, (iii) for distance contracts for the supply of sealed goods which are not suitable for
return owing to health protection or hygiene reasons and were unsealed after delivery, (iv) for
distance contracts for the supply of goods which, according to their nature, were inseparably
mixed with other goods after delivery, (v) for distance contracts for the supply of audio or video
recordings or computer software in sealed packaging which were unsealed after delivery.

Notice of right of withdrawal for supply of digital contents
Consumers are entitled to the following right of withdrawal when acting as buyer:
You have the right to withdraw from this contract within 14 days without stating any reasons.
The period amounts to fourteen days from the date of conclusion of the contract. In order to
exercise your right of withdrawal, you must inform us (Digistore24 Inc., 360 Central Avenue,
Suite 800, St. Petersburg, FL 33701, United States, fax: - , email: helpdesk@digistore24.com)
of your decision to withdraw from this contract by means of a clear declaration (e.g. in a letter
sent by mail, fax or email). You may use the attached sample withdrawal form, but this is not
mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification
stating that you wish to exercise the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments which we have received
from you, including delivery costs (except for additional costs resulting from choosing a type of
delivery other than the most favorable standard delivery offered by us), without delay and no
later than fourteen days from the date of receipt of your notice of withdrawal from this contract.
For this refund, we will use the same means of payment which you used for the original
transaction unless otherwise expressly agreed with you; we will not charge you any fees for
this refund in any case.

Notice of right of withdrawal for the provision of services
Consumers are entitled to the following right of withdrawal when acting as buyer:
You have the right to withdraw from this contract within 14 days without stating any reasons.
The period amounts to fourteen days from the date of conclusion of the contract. In order to
exercise your right of withdrawal, you must inform us (Digistore24 Inc., 360 Central Avenue,
Suite 800, St. Petersburg, FL 33701, United States, fax: - , email: helpdesk@digistore24.com)
of your decision to withdraw from this contract by means of a clear declaration (e.g. in a letter
sent by mail, fax or email). You may use the attached sample withdrawal form, but this is not
mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification
stating that you wish to exercise the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments which we have received
from you, including delivery costs (except for additional costs resulting from choosing a type of
delivery other than the most favorable standard delivery offered by us), without delay and no
later than fourteen days from the date of receipt of your notice of withdrawal from this contract.
For this refund, we will use the same means of payment which you used for the original
transaction unless otherwise expressly agreed with you; we will not charge you any fees for
this refund in any case.

If you have requested the services to start during the withdrawal period, you must pay us a
reasonable amount corresponding to the portion of services already performed until the date
on which you notified us about the assertion of the right of withdrawal as compared to the full
scope of services provided in the contract.

Notice of right of withdrawal for contracts providing for partial or
installment payments

Buyers who are consumers and have concluded installment payment agreements with us are
entitled to the following right of withdrawal:

Right of withdrawal
You can withdraw from your contract within 30 days without stating any reasons. The period
begins after conclusion of the contract, but only after you have received all mandatory
information in accordance with section 492 (2) German Civil Code (BGB) (e.g. information on
the type of loan, information on the net loan amount, information on the contract term). You
have received all mandatory information if the information is contained in your copy of the
application, or in your copy of the contract document, or in a copy of your application or copy of
the contract intended for your use, and the respective document has been provided to you.
You may also be informed subsequently of mandatory information that was not included in the
text of the contract by means of a durable medium; in such cases, the withdrawal period is one
month. You must be informed of the start of the withdrawal period again when mandatory
information is provided to you subsequently. Sending notice of withdrawal on a durable
medium (e.g. letter, fax or email) in a timely manner is sufficient to comply with the withdrawal
deadline. Notice of withdrawal must be sent to Digistore24 Inc. (Digistore24 Inc., 360 Central
Avenue, Suite 800, St. Petersburg, FL 33701, United States, fax: - , email:
helpdesk@digistore24.com)
Special considerations in the case of other contracts
If you are entitled to a right of withdrawal with respect to the purchase of goods, the delivery of
digital content or the provision of services, you shall no longer be bound by this loan
agreement once you have effectively canceled the specified transaction.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments which we have received
from you, including delivery costs (except for additional costs resulting from choosing a type of
delivery other than the most favorable standard delivery offered by us), without delay and no
later than fourteen days from the date of receipt of your notice of withdrawal from this contract.
For this refund, we will use the same means of payment which you used for the original
transaction unless otherwise expressly agreed with you; we will not charge you any fees for
this refund in any case.
You must send or hand over the goods to us without delay and, in any case, no later than
fourteen days from the day on which you give us notice of withdrawal of this agreement. The
period is deemed to have been complied with if you submit the goods before the period of
fourteen days has expired.
You will bear the direct costs of return of goods.
You must pay for any deterioration of the goods only if such deterioration was caused by
handling them beyond what was necessary for examining the quality, features, and functioning
of the goods.
If you have requested the services to start during the withdrawal period, you must pay us a
reasonable amount corresponding to the portion of services already performed until the date
on which you notified us about the assertion of the right of withdrawal as compared to the full
scope of services provided in the contract.
You are obliged to pay compensation for the value of digital content delivered prior to
withdrawal if you have expressly agreed that delivery of the digital content should begin before
the end of the withdrawal period.
End of the notice of the right of withdrawal
Non-existence of a right of withdrawal
The rights of withdrawal mentioned in this policy are exclusively available to consumers.
However, a possible right of withdrawal does not arise for consumers in accordance with
section 312 (2) of the German Civil Code, even if one of the following types of contract exists:
1. Contracts relating to the supply of goods that are not prefabricated and for whose
production an individual selection or specification by the consumer is essential or which
have been clearly tailored to the personal needs of the consumer.
2. Contracts relating to the supply of goods that can perish quickly or whose expiration
date would be quickly exceeded.
3. Contracts relating to the delivery of sealed goods that are not suitable for refund due to
reasons of health protection or hygiene where the seal has been removed after
delivery.
4. Contracts relating to the delivery of goods if these have been inseparably mixed with
other goods due to their nature after delivery.
5. Contracts relating to the supply of alcoholic beverages, the price of which was agreed
upon at the time the contract was concluded, but which can be supplied at the earliest
30 days after the contract was concluded and the current value of which depends on
fluctuations in the market, over which the entrepreneur has no control.
6. Contracts relating to the delivery of sound or video recordings or computer software in
a sealed package where the seal has been removed after delivery.
7. Contracts relating to the supply of newspapers, periodicals, or magazines except for
subscription contracts.
8. Contracts relating to the supply of goods or the provision of services, including financial
services, the price of which depends on fluctuations in the financial market, over which
the entrepreneur has no control, and which may occur within the withdrawal period. In
particular, this applies to services relating to shares, units in open-ended investment
funds pursuant to section 1 (4) of the German Capital Investment Code and to other
tradable securities, foreign exchange, derivatives or money market instruments.
9. Contracts relating to the provision of services in the areas of accommodation for
purposes other than residential, transportation of goods, motor vehicle rental, supply of
food and beverages, as well as for the provision of other services related to
recreational activities, if the contract provides for a specific date or period for the
provision.
10. Contracts concluded under a form of marketing in which the entrepreneur offers goods
or services to consumers who are present in person or to whom this opportunity is
granted, in a transparent procedure conducted by the auctioneer and based on
competitive bids, in which the winning bidder is obliged to purchase the goods or
services (public auction).
11. Contracts in which the consumer has expressly requested the entrepreneur to visit
them in order to carry out urgent repair or maintenance work; this does not apply to
other services provided during the visit which the consumer has not expressly
requested, or with regard to such goods supplied during the visit which are not
necessarily required as spare parts during the maintenance or repair.
12. Contracts relating to the provision of betting and lottery services, unless the consumer
made their contractual declaration by telephone, or the contract was concluded away
from business premises.
13. Contracts that have been notarized; this applies to distance contracts for financial
services only if the notary confirms that the consumer’s rights under Section 312d (2)
of the German Civil Code have been preserved.
Sample withdrawal form
(If you wish to withdraw from this contract, please complete and submit this form.)
–To Digistore24 Inc. (Digistore24 Inc., 360 Central Avenue, Suite 800, St. Petersburg, FL
33701, United States, Fax: -, email: helpdesk@digistore24.com)
–I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the
following goods (+)/the rendering of the following services (*)
–Ordered on ()/Received on ()
–Name of the consumer:
–Address of the consumer:
–Signature of the consumer (only if notice of withdrawal on paper) Date
–(*) Delete as appropriate.

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